Frequently Asked Questions
Everything you need to know about your beauty experience with us.
Are your beauty products cruelty-free?
Yes, we are committed to ethical beauty. We only stock brands that do not test on animals, and we offer a wide range of vegan-friendly options.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your make-up essentials sooner.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on products that are unused and in their original packaging. If a product arrives damaged, please contact us within 48 hours.
Do you offer professional discounts for make-up artists?
Yes, we have a Pro Program! Verified industry professionals can apply via our 'Pro Portal' to receive exclusive discounts on our entire range.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience seamless.